Refund policy
1. Open Parcel Before Payment (COD Orders)
We offer Open Parcel Before Payment for all Cash on Delivery orders.
- You can check the product in front of the courier
- If satisfied → accept & pay
- If not satisfied → return immediately without payment
Once payment is completed, the order is considered accepted and final
2. Returns After Acceptance
We do not accept returns if:
- You change your mind
- You do not like the product after accepting it
3. 15-Day Replacement Warranty
We provide a 15-day replacement warranty for manufacturing defects only.
Eligible issues include:
- Product malfunction
- Technical defects
Conditions:
- Product must be unused and in original condition
- All accessories & packaging must be included
- Customer pays AED 20 delivery fee for replacement
4. Physical Damage
We do not cover:
- Broken or damaged items due to misuse
- Accidental damage after delivery
5. Replacement Request Process
To request a replacement:
- Contact our support team
- Provide your order number
- Share clear photos/videos of the issue
After verification, a replacement will be arranged if valid.